Shipping & Return

  • Kamaro’an is a small studio, all pieces are made to order and generally leave our studio once a week.

    We ship worldwide with Postal Service and Fedex. We will do our best to ensure you receive your order in a timely manner. All customers receive a shipping notification with tracking information, once the order has been dispatched.

    The shipping prices do not include duty or customs fees that your country may charge.

    Unfortunately, we have no control over these charges and are not responsible for them. If you choose to decline receipt of your package, you will be responsible for any additional shipping, taxes, duties and/or custom charges incurred for the return.

    *Notes: International shipments may be subject to a 10~40% tariff, which will be paid by the customer.

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    每一至二週出貨，台灣會用郵局寄出，中港澳以郵局或順豐為主，歐美日可以選擇郵局包裹或 Fedex 寄送。

    出貨後會寄送出貨通知，含寄件單號與貨運追蹤連結。

    遇國定假日，或是特殊疫情時期，出貨日會延長 1~2 週。

    如果有急件，歡迎來 Kamaro’an House 取貨，每天 13:00-18:00 皆歡迎。請提前在 @kamaroan.studio 聯繫我們，讓我們提早備好產品！

    *小提醒，國際寄送有機率被收取 10~40% 的關稅，須由客人負擔。

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  • Each piece of your order is unique. If you are not completely satisfied with your purchase, please email us within 7 days after receiving the parcel to arrange a return.

    For details, please kindly read the following T&C:

    • To be eligible for a return, your item must be unused, in the same condition received, and in the original packaging.

    • The shipping fee is non-refundable, we will attach a receipt as proof.

    • When the parcel is returned to Taiwan, a customs fee may be applied, the customs fee is also non-refundable.

    • You may ship using any method of your choice, at your expense, EMS is recommended.

    • Please do arrange the return shipping in 7 days after receiving confirmation from us, or the return confirmation will be canceled.

    • Please send us a tracking number after dispatch. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    Kamaro’an is not responsible for shipping costs, nor customs reimbursement in the case of international purchases and returns.

  • Kamaro’an 網路商店提供七天鑑賞期，若需辦理退換貨，請於收到商品七天內（以郵戳為憑）回覆訂單確認信，以提出退換貨需求。

    我們會以 email 回覆「退換貨確認信」，並提供收件資訊，麻煩你在寄出包裹後回覆「追蹤編號」給我們。

    請確保退回的產品為全新狀態，且需有完整吊牌、產品卡與隨附文件。

    我們在收到產品後，會盡快為您處理退款事宜，退款作業時間為 10-20 個工作天。

    小提醒，Kamaro’an 在台灣與中港澳提供免運服務，如果有退換貨事宜，我們會扣除貨物寄出的運費，再行退費，謝謝體諒。

  • 電子發票將在出貨後二至四週左右寄出，如果有任何問題，歡迎以電子郵件聯繫我們。

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